Provide Volunteering Complaints Procedure

Complaints Procedure for the Provide Volunteering Service

The College has a policy that governs student complaints about the College and its services. This policy clearly lays out the procedure in the event of a complaint. In the first instance, a complaint regarding volunteering through Provide should be directed to the Volunteer Coordinator in the Students’ Union. If this does not resolve the matter, it will then be forwarded on to the Membership Services Manager within the Students’ Union.  If the matter has still not been resolved then the President of the Students’ Union and the Chief Executive Officer will investigate the situation further.

A full copy of the College policy can be downloaded Code of Student Complaints

Grievance / Complaints Procedure for External Opportunities

Where a volunteer has a complaint about a voluntary opportunity that is not directly administered by Provide Volunteering (an outside organisation) the following procedure should be followed.

In the first instance, volunteers are expected to seek to resolve the matter by approaching  the person(s) within the organisation who are most directly involved (usually the person who the volunteer reports to). If at this stage it is not possible to resolve the matter within the organisation or the volunteer requires support in raising the matter with the external organisation then the volunteer should contact the Volunteer Coordinator and seek their assistance to resolve the matter.